Understanding our services, how we work, and what you can expect
This Financial Services Guide (FSG) is designed to help you decide whether to use the financial services we offer. It contains information about:
Counting Beans A.F. Pty Ltd is a Corporate Authorised Representative of D&M Financial Services Pty Ltd, which holds Australian Financial Services Licence (AFSL) 491754.
D&M Financial Services Pty Ltd is fully owned by Counting Beans A.F. Pty Ltd, ensuring we remain completely independent with no external dealer group influences.
We are authorised to provide financial product advice and deal in the following financial products:
Including Self-Managed Super Funds
Income Streams
Diversified portfolios
Risk Insurance Products
Shares and Bonds
Banking products
We believe in transparency. We may receive remuneration through:
We may charge a fee based on the complexity and scope of advice provided. This will be clearly disclosed to you before we proceed.
We may receive commissions from product providers for insurance products. These will be disclosed in your Statement of Advice (SOA).
For ongoing advice and portfolio management, we may charge an annual fee. This will be agreed upon in writing.
If we provide you with personal advice, we will provide you with a Statement of Advice (SOA) that will include:
The advice and recommendations we make
The basis on which the advice is given
Information about fees, commissions and other benefits
Any conflicts of interest that may influence our advice
We are committed to protecting your privacy. We collect personal information to provide you with financial advice and services.
Read our Privacy PolicyIf you have a complaint about the service we have provided, please contact us:
We will acknowledge your complaint within 24 hours and aim to resolve it within 30 days.
If we cannot resolve your complaint to your satisfaction, you may refer your complaint to AFCA:
We maintain professional indemnity insurance cover as required under the Corporations Act 2001. This insurance covers claims in relation to our representatives and employees, including those who no longer work for us but did at the time of the relevant conduct.
Our team is here to help you understand our services and answer any questions you may have.
